Terms & Conditions


COURSES
If you need to cancel your booking, please notify us in writing as soon as possible. Cancellation is effective from the date of receiving written notification.
If cancellation is made more than a month before the start date of the course, then we are happy to offer a full refund, or transfer your balance to another course within 12 months. 
If cancellation is made less than one month prior to the start of the course, then we will do our best to re-fill your place. If we can, then your balance may be transferred to another course within 12 months.
If cancellation is made within two weeks of the start of a course then we are unable to offer and refund or balance transfer, but you are welcome to give you place to a friend to enjoy.
We reserve the right to postpone or cancel a course or change a course leader in the event of illness or for any other reason. We will refund or transfer any deposits or balances paid. The decision to cancel will normally be taken no less than one week prior to the course start date. 

 

B&B CANCELLATIONS
The Stables is a small guest house, therefore cancellations matter a great deal to us. In the event of a cancellation more than 7 days before the reservation, all monies paid will be returned to the guest. In the event of a cancellation less than 7 days before the reservation, we are unable to return the deposit.

 

GOODS

 

PAYMENT

We must receive full, cleared payment for an order before we despatch the goods. You can pay online using Paypal or by sending a cheque.

 

POST

Send your order (quantities, total costs and delivery address) with a cheque to:

Trill Farm

Musbury

Axminster

Devon

EX13 8TU.

Please make cheques for products payable to Trill Farm. Cheques for The Trill Trust run courses are payable to The Trill Trust.

 

POSTAGE AND PACKING CHARGES AND DELIVERY INFORMATIONSHIPPING OPTIONS

 

UK STANDARD DELIVERY 


Orders under £50 - £4.95 


Orders over £50 - Free postage and packing

We do our best to get your order to you as soon as possible but please allow 5 - 7 working days for delivery (Mon-Fri).

 

ADVERSE WEATHER CONDITIONS MAY AFFECT THIS SERVICE.

 

PRICES

All prices are subject to variation without notice.

 

SECURITY

We don't store account numbers.

 

DELIVERY OF GOODS

We aim for you to receive your order within seven days, this is subject to seasonal variation. We specify the method and address for delivery when you make your order. Risk of damage or loss of the goods passes to you on delivery.

 

 

RETURNS

If you receive a damaged parcel or defective goods please contact us to claim a full refund or replacement. We ask that you contact us within 14 days of receipt of goods.

 

 

REFUND POLICY

If you receive a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging, if returned within 28 days of the date of the invoice (including a copy of the original invoice) to: Trill Farm, Musbury, Axminster, Devon, EX13 8TU. You may exchange or have a refund on all goods, providing they are sealed and unopened and in a re-saleable condition within 28 days of the original purchase. Please send with a proof of purchase (in the instance where you have no receipt, the company will be happy to offer an exchange) again to the above address. This does not affect your statutory rights.

In the unlikely event that you dislike or experience a reaction to one of our products, please call us on 01297 631113. 

 

GENERAL CONDITIONS APPLICABLE

All orders are subject to these conditions. Any variation of these conditions will only apply if agreed in writing by Trill Farm.

 

VAT


All prices include VAT where applicable.

TRILL FARM VAT NUMBER: 928683478

 

ADVICE LINE

Please call us on 01297 631113 for any information you require on our products.